Mass Market Project Manager

Responsibilities

Process-, people- and customer-oriented

• As Mass Market Projects Manager and by managing 5 project coordinators, you are in charge of ensuring exceptional customer experience from the whole contract to delivery process namely the intake, project preparation, project follow-up and administrative closure.
• The customer care team for all solar/EV related aftersales requests is composed by 3 employees and is also under your responsibility. This involves the follow-up and evolution of the front-office teams (contact centers) as well as the management of the back-office/second line working at TotalEnergies Solutions Belgium.
• Key success factors of this role include top-notch process management for delivering customer projects, implementation of outstanding customer experience and solid solution oriented mindset. You drive teams and partners towards those goals.
• Others tasks such as collection & dunning, follow-up of customer satisfaction and operational KPI’s are also activities set up by yourself.  
• You ensure smooth collaboration with the rest of the company, namely sales representatives, planning, technicians, installers, procurement.

Profile

• You hold a master degree in engineering (or assimilated) with at least 5 years proven experience in customer B2C related activities, delivering projects.
• You have an analytical mindset, easily working with structure and numbers.
• You demonstrate a strong customer-driven mindset and have an eye on continuous improvement by working on processes or bringing the necessary change.
• With a collaborative and engaging approach, you create a climate where people are motivated to work together to help the organization achieve its objectives.
• You are rigorous and organized.
• You can communicate clearly to different stakeholders.
• You are a team player, you can work autonomously and set yourself priorities.
• You demonstrate strong integrity.
• Knowledge of the solar or electric mobility sectors is a plus.
• You are fluent in Dutch and French, and English is an asset.

Offer

• The opportunity to work in a dynamic and growing (startup mindset) company within a strong group which has great ambitions for energy transition and a clear strategy.
• A dynamic and enthusiastic team you can count on.
• A competitive salary aligned with your expertise and responsibilities.

Interested?