7/19/2022 11:26:23 AM 1702 Flemish Brabant

Mass Market Project Manager


  • TotalEnergies Solutions Belgium
  • 1702 Flemish Brabant
  • Energy and Utilities
  • Indefinite period
  • Permanent contract
  • Fulltime
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TotalEnergies Solutions Belgium, part of TotalEnergies Power & Gas Belgium, is a dynamic and innovating company that offers renewable and sustainable energy solutions to TotalEnergies customers. As recognized installation company, TotalEnergies Solutions Belgium installs photovoltaic solar panels, batteries electric vehicle charging solutions, in parts or in full packages. It offers its solutions to residential as well as professional customers.

More info

Responsibilities

Process-, people- and customer-oriented

  • As Mass Market Projects Manager and by managing 5 project coordinators, you are in charge of ensuring exceptional customer experience from the whole contract to delivery process namely the intake, project preparation, project follow-up and administrative closure.
  • The customer care team for all solar/EV related aftersales requests is composed by 3 employees and is also under your responsibility. This involves the follow-up and evolution of the front-office teams (contact centers) as well as the management of the back-office/second line working at TotalEnergies Solutions Belgium.
  • Key success factors of this role include top-notch process management for delivering customer projects, implementation of outstanding customer experience and solid solution oriented mindset. You drive teams and partners towards those goals.
  • Others tasks such as collection & dunning, follow-up of customer satisfaction and operational KPI’s are also activities set up by yourself.  
  • You ensure smooth collaboration with the rest of the company, namely sales representatives, planning, technicians, installers, procurement.

Profile

  • You hold a master degree in engineering (or assimilated) with at least 5 years proven experience in customer B2C related activities, delivering projects.
  • You have an analytical mindset, easily working with structure and numbers.
  • You demonstrate a strong customer-driven mindset and have an eye on continuous improvement by working on processes or bringing the necessary change.
  • With a collaborative and engaging approach, you create a climate where people are motivated to work together to help the organization achieve its objectives.
  • You are rigorous and organized.
  • You can communicate clearly to different stakeholders.
  • You are a team player, you can work autonomously and set yourself priorities.
  • You demonstrate strong integrity.
  • Knowledge of the solar or electric mobility sectors is a plus.
  • You are fluent in Dutch and French, and English is an asset.

Offer

  • The opportunity to work in a dynamic and growing (startup mindset) company within a strong group which has great ambitions for energy transition and a clear strategy.
  • A dynamic and enthusiastic team you can count on.
  • A competitive salary aligned with your expertise and responsibilities.

Interested?

Contact your consultant

Caroline Hêne

+32 498 17 66 97

Apply online

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