1/18/2024 1:46:14 PM 1060 Brussels

Head of Eurostar Academy

  • Eurostar
  • 1060 Brussels
  • Transport/Logistic
  • Indefinite period
  • Permanent contract
  • Fulltime
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Our client, Eurostar, is the European leader in international train travel. They provide one single rail network connecting France, Belgium, the Netherlands, Germany, and the UK on high-speed direct and indirect routes.

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In order to reinforce the Training department, we are currently recruiting a Head of Eurostar Academy. We are looking for someone who is client oriented, a strategic thinker and operational.

  • You organize training programs for Eurostar's Operating Service, (Train Management, Driving, Planning and Rostering, Supervision) and Stations managers and employees.
  • You contribute to the maintenance of Safety competencies required for Eurostar's Operating and Stations managers and employees, in close collaboration with the Central Safety department and line managers.
  • You coordinate training activities within the department to ensure a unified approach to the management of training.
  • Communicating Eurostar’s strategy to the Training team and establishing training policies are under your responsibility as well.
  • You identify and assess training needs and competencies for Operating and Stations employees in collaboration with various departments.
  • You develop and oversee the execution of an annual training plan, including language proficiency requirements.
  • You manage work accidents records for HR Rail and SNCF secondees in Belgium, as well as medical examinations.
  • You maintain accreditation as an approved training organization for railway operations safety tasks with national safety authorities.
  • You supervise the design and delivery of learning programs for safety competencies for Operating and Stations managers and employees.
  • Overseeing the creation and implementation of innovative, flexible, and customizable training schemes is part of your role.
  • You define quality standards and enhance the notoriety of the training offer to contribute to Operating and Stations performance.
  • You manage a team of 8 people spread in Brussels, Paris and London.
  • The position is based in Brussels with occasional travel on Eurostar operating markets.
  • Reporting to the Performance & Compliance Director.


  • You have a strong experience in a similar role and the ability to develop and implement a comprehensive L&D strategy aligned with the overall business objectives.
  • You come from a very standardized and highly regulated environment such as the pharmaceutical, chemistry, manufacturing or automotive industry.
  • You are an experienced people manager who has led and managed teams, ensuring their effectiveness and engagement with organizational goals.
  • As a leader, you drive change and foster a culture of continuous learning by building strong relationships with key stakeholders across the organisation and by collaborating with teams to understand their needs and aligning learning programs with business objectives.
  • Strong written and verbal communication skills are essential for conveying complex ideas, persuading stakeholders, and ensuring clear communication of learning objectives.
  • You have a good knowledge of instructional design principles to create effective and engaging learning materials. This includes e-learning, workshops, on-the-job training, and other learning methods.
  • You have an interest in technological advancements to leverage learning management systems (LMS), e-learning platforms, and other technology tools to enhance the learning experience.
  • You are fluent in French and English.


  • At Eurostar, you have the opportunity to be part of a dynamic, connected and cosmopolitan international team willing to create a unique travel experience for its customers.
  • Working in a collaborative and inclusive work environment while having an impact on the company growth and success.
  • Enjoying a competitive salary package with interesting extralegal benefits.


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